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the below clients would recommend our service to others

Here at we value the feedback we receive from our brokers and their client’s.

Highlighted below are just some of the great comments that we have received on our “Customer Satisfaction Surveys” this month.

We will be refreshing these on a monthly basis, so don’t forget to come back next month to check this out…

If you would like to tell us about your experience with and see your comments on here, then please call the number above or click here, we would love to hear from you!

Broker Testimonials

We moved to during the Summer of 2017 and have been pleasantly surprised by their efficiency and professionalism. Not only do they provide in-house staff training and personalised marketing material but most importantly, our clients appreciate the speed of response and high quality of service.

are easy to use, taking control of the claims reporting process and keeping us informed with the progress of a claim. They have added value to the service we offer our clients.

If you are looking for a claims management partner, we would strongly recommend

Brett, Compliance Officer, Kent Insurance Broker

Having dealt with an alternative Motor LE provider for well over a decade I admit I was apprehensive about switching to in December 2015 . I was reticent about first calls not being dealt with in house as was our previous practice and concerned about service issues that might arise of which we would have no knowledge.

My fears have proved completely unfounded. ’s service has been slick and well received by clients. We can and do still report claims direct to if first contacted but clients have also dealt with them outside business hours too. In all such cases we receive full details of actions agreed between and clients extremely promptly.

In addition we receive monthly feedback reports collated by about the service from clients which always make very satisfactory reading.

The Guaranteed Courtesy Car or Van even if the vehicle is a total loss or stolen offers complete client mobility whatever the circumstances and was a key element in our deciding to use this product.

All in all an excellent 24/7 365 days per year Total Claims Management product

Nicholas, CEO, Lancashire Insurance Broker

We’ve entrusted with motor claims since 2010. understand how important it is to a broker that their clients receive a personal, efficient claims service, proving they understand the brokers perspective by ensuring clients are pro-actively updated whilst also keeping ourselves informed so all parties are aware of the claims progression. They also prioritise any intervention from us on the few occasions we feel it is required.

are also pro-active with insurer relations, regulation and legislation. For example they’ve helped us demonstrate that motor legal expenses is an add-on & priced separately by producing branded leaflets which reiterate both points. They have also responded to a few of our suggestions for policy enhancements, and the 14 day hire benefit for clients involved in a fault claim has been a USP for many years, helping to provide another differentiator from others in the marketplace.

We are also pleased that have recently made their product range transactable via the Acturis system, making the process of issuing policies more efficient and thus allowing us to provide a swifter service to our clients

Mark, Managing Director, Shropshire Insurance Broker

We have recommended the property repair service to our clients on many occasions and would strongly recommend this to other brokers. It adds value to the property repair service by taking hassle away from the client and providing us with comfort that it’s being pushed along. The regular updates from keep us in the loop of how the claims are progressing.

The marketing support also helps boost awareness and shows clients that they get an extra benefit for insuring through Illingworths therefore providing another unique selling point against the likes of the aggregator sites.

Ian, Managing Director, North Yorkshire Insurance Broker

We have been using for almost 2 years now. We made the change to as the product is more than just Legal Expenses, the 14 day hire benefit is a really useful selling feature and is invaluable to the client should a fault claim or theft occur. We cannot praise the staff enough as they are always professional, fully understand the client’s needs, will always do whatever they can to help and keep everyone updated on the claim progress.

We have recently moved from issuing the policies manually via a bordereaux, to issuing them online and now issuing them via the fully integrated Acturis System. I can say this process was completely trouble free with no hitches at all and the setting up process was very straight forward and the time saved now is unbelievable. have integrated Acturis System products for Household Legal Expenses and Motor Breakdown and we will using these going forward.

Tim, Director, West Yorkshire Insurance Broker

We are extremely happy with the high level of service provided by , we are kept up-to date with claims for start to finish, all staff are very helpful and nothing is too much trouble.

Our clients are also satisfied with the first class service provided and it is always nice to feedback to us by our account manager who in addition is always willing and helpful should we have any queries or require advice.

We have previously dealt with other providers and since using , our staff have commented on the first class service and how much more streamlined the process is when reporting claims.

The product literature is branded is clear, and most importantly plain English which clients can understand.

Paul, Director, Yorkshire Insurance Broker


Since switching to , we have never looked back. From the minute the claim is reported, until settlement is received, you are kept upto date with each stage.

Staff are always professional and any queries are dealt with promptly.

Anyone looking to change their Claims Management provider, should look no further.

Highly recommended.

Lynsey, Partner, Lincolnshire Insurance Broker


Since switching to over 5 years ago, we believe the product is the best on the market not just for Legal Expenses but also for the 14 day car hire. This is a real benefit that makes the product stand out from the competitors and is invaluable should a customer have the misfortune of a fault or theft claim, when a courtesy car is not always available. The staff are always professional and courteous and do whatever they can to assist a client when needed. We have recently switched from issuing policies via a monthly bordereaux, to issuing online via their website to now issuing through full SSP Pure integration. The process is so much simpler and time saving.

Andrew, Director, Lincolnshire Insurance Broker

Just a quick note to say that I’m really pleased with claims service. The support that I have received has helped streamline our claims reporting processing and the service has been excellent.

To second this, the recent SSP integration has just made the whole process even more slick and easier to deal with.

I have recently recommended this product/service to a fellow insurance broker.

Shan, Director, Midlands Insurance Broker

* comment: The broker that Shan recommended us to has now signed up to sell products via their SSP system.

Client Testimonials

have provided a brilliant service. A Company, Greater Manchester 20.03.19

Very efficient and took away any worry of what to do etc. A Company, North Yorkshire 30.01.19

Very efficient, no problems.

A Company, Birmingham 21.01.19

have provided a first class service throughout my claim, I would like to thank them for handling my claim and I have no complaints at all about the service I received.

Mr J W Pollock, West Midlands 19.01.19

Once I made my initial phone call to my Broker everything was put into operation very quickly and professionally done, giving me peace of mind and able to look after my wife at all times.  Thank you

Mr R Sandars, East Riding of Yorkshire 15.01.19

I am very pleased with the overall process of the claim.

Mrs M Banton, Staffordshire 09.01.19

An accident is not something that anybody wants to experience but it is nice to know that were there to get me through it all. I have been thrilled with the service from from start to finish and was very happy with the repair process to my vehicle, especially considering it was over the Christmas period.

Mr A J Muldoon, Staffordshire 08.01.19

I was really pleased with the service provided. I liked that I received repair updates through to my phone via text to keep me updated throughout my claim.

Mrs E Macready, Lanarkshire 29.03.19

No messing around and great service.

A Company, Warwickshire 28.03.19


Mr D Mee, Devon 28.03.19

More than pleased with service we have received from . It has been prompt and everyone has been friendly and helpful.

Mrs J Bruton, Greater Manchester 20.03.19

I was pleased with my claim and the quality of the repairs to my vehicle.

A Company, Yorkshire 15.03.19

The handling of my claim made it easy from start to finish.

Mr R Shephard, Yorkshire 13.03.19

I would recommend to anyone.

A Company, London 01.03.19

I thought the service from was excellent throughout, really pleased.

Mrs A Crump, Gwynedd 01.03.19

I was very impressed with from beginning to end.

Mrs J Lucas, Conwy 25.02.19

kept me informed throughout the whole claims process.

Mr P Midgley, West Yorkshire 22.02.19

An excellent and efficient service from start to finish.

Mrs L Malarkey, Aryshire 21.02.19

I am happy with the outcome of my claim and could not do any more for me.

Mr R Jones, West Sussex 20.02.19

I am very impressed by the service.

Mr M Varley, Yorkshire 15.02.19

Everything went really smoothly.

Mr D Green, East Riding of Yorkshire 30.03.19

Good service provided, helpful staff.

A Company, Barnsley 12.02.19

The service from has been very efficient

A Company, Essex, 29.11.18

I am very happy with the overall service I have received from they have been brilliant. It makes things a lot easier when you can speak with someone over the phone and they know exactly what’s going on and are very helpful. It’s simpler to deal with one company who take care of everything and know all about your case . Thanks

A Company, Greater Manchester, 23.11.18

I would like to thank for the great and quick response to my accident. I am most pleased that your firm dealt with my claim as quickly as you did and I am also delighted with the outcome.

Mrs O’Connor, West Midlands, 22.11.18

I think the whole service has been efficient and very reliable. I am very happy and thank you for your help.

Mr Thompson, Denbighshire, 14.11.18

I thought it was a very good service.

Mrs Wiles, Lincolnshire, 12.11.18

Pleased with the friendly service, many thanks.

Mr Gibbs, East Sussex, 12.11.18

are very good indeed, you can’t fault them.

A Company, Denbighshire, 08.11.18

I was very pleased with all the contact and help

Mrs Henderson, Wiltshire, 07.11.18

The service from has been very efficient.

Mr Swan, Lanarkshire, 02.11.18

Very professional, very efficient. Everyone at the end of the telephone had access to all the information, so no need to repeat myself over and over. My questions were addressed and answered clearly, patiently and to the point. A speedy turnaround time with supplying a solution. Overall an absolute pleasure to deal with. I wish more companies followed by example.

Mrs Soares, Hertfordshire, 31.10.18

The process went through fast and smooth with no problems at all.

A Company, West Yorkshire, 25.10.18

In about 50 years of driving, this was the first accident that I have been involved in, I was only to glad to see I had the glove box card and the excellent response from your team when I rang, you made it a very stress free occurrence. Many thanks for all the help.

Mr Farrant, Kent, 19.10.18

Good service and no problems and everyone was helpful.

Mrs Saunders, Cumbria, 19.10.18

Everything has been really great all the way through and no problems.

Mr Espin, Nottinghamshire, 18.10.18

Really quick process and everybody was so friendly. Happy from start to finish.

Mr Stott, Lancashire, 18.10.18

I would definitely recommend to others, I found the staff exceptionally helpful and attentive.

Mrs Gallacher, Berkshire, 13.10.18

I was extremely pleased with every area of dealing with your company and staff. I would not hesitate to recommend your services in the future. Many thanks for keeping me informed and your service.

Mrs Smart, Somerset, 10.10.18

The service from has been fantastic

Mr Massarella, Leicestershire, 09.10.18

Professional, efficient and clear.

Mrs Dando, Gloucestershire, 08.10.18

I am very happy with the service and the way this claim was dealt with.

A Company, Carmarthenshire, 05.10.18

Your service throughout has been excellent. Excellent, efficient, polite, professional and friendly. I couldn’t be happier! thank you

Mr Shine, Hertfordshire, 02.10.18

Service was really good and process was really fast.

Mrs Matheson, South Lanarkshire, 01.10.18

I have dealt with accident management companies in the past and they haven’t been a great experience. I have to say the you guys were excellent. You emailed me and kept me up to speed with everything that was going on. Overall I thought it was an excellent

Mrs Rajan, Lancashire, 01.10.2018

staff were very polite throughout and very efficient in settling the claim

A Company, London, 18.09.18

The service was excellent.

Mr Saxon, West Midlands, 14.09.18

were very helpful throughout my claim.

Mrs Feldman, Lanarkshire, 13.09.18

Speedy satisfactory service received

Mrs Hague, Isle of Wight, 05.09.18

were very thorough and helpful with the claim.

Ms Kennard, Hampshire, 04.09.18

were very informative and helpful along the way

Mr Martin, Stirlingshire, 03.09.18

I’m really impressed with everything with , everything has been first rate.

A Company, West Yorkshire, 29.08.18

Very happy with the service

Mr Tattersall, Lancashire, 25.08.18

have all been very helpful you couldn’t have done anything more to help.

Mrs Temple, Essex, 21.08.18

Very good experience with a very good car hire.

A Company, Leicestershire, 20.08.18

I was very pleased with the service that provided.

Mrs Knowles, Lancashire, 16.08.18

First class service

Mr Dunsmuir, Lanarkshire, 10.08.18

It was the first time that I have dealt with , you have been brilliant.

A Company, West Yorkshire, 07.08.18

I was extremely happy with the polite and efficient manner handling the claim from beginning to end. The process to get my car fixed was so straight forward without complications.

Mr Good, Hertfordshire, 03.08.18

Been pleased with the process with , I have had nothing to do, they sorted everything for us.

Mr Wlodarczyk, Derbyshire, 24.07.18

have been the best service I’ve ever had.

Mrs Paterson, Lanarkshire, 24.07.18

Excellent service!

A Company, Nottinghamshire, 24.07.18

You removed all my fears and worries of the initial accident. The repair process was perfect. I gave the information about the claim and they acted on it seamlessly

Mr John, Swansea, 20.07.18

A difficult situation made easy. It’s always stressful having an accident that isn’t your fault but everyone did their job and made it as easy as it could be.

Mr Jenner, West Sussex, 17.07.18

make everything hassle free.

Mr Edwards, Leicestershire, 09.07.18

have been brilliant, you helped me navigate through a difficult process and just got the job done.

Mrs Horton, Yorkshire, 02.07.18

have been brilliant, you helped me navigate through a difficult process and just got the job done.

Mr Howard, Oxfordshire, 29.06.18

I am very happy with the service provided by and would recommend to others.

A Company, Gwynedd, 28.06.18

is an excellent service which provides a quick solution to dealing with a claim.

Mr Ward, London, 25.06.18

took all the worry away from me during the whole process. made me feel so important.

Mr Murchison, London, 22.06.18

have provided a very quick and helpful service.

A Company, Merseyside, 21.06.18

’s service was 5 stars all the way through

Mrs Ryan, East Kilbride, 20.06.18

We have always had excellent service. I would recommend to anyone.

Mr Tudor, Powys, 19.06.18

has provided me with a very good and helpful service. I would definitely recommend to others.

Mr Pethers, Wiltshire, 14.06.18

was very efficient.

Mr Hogg, Vale of Glamorgan, 12.06.18

I have had excellent service from you, making it a fairly stress free experience

Mr Johnson, Staffordshire, 11.06.18

I must state that my experience with was very positive. Everything was dealt with professionally and quickly. It was very easy to contact you and receive information.

Mr Jones, Sir Ceredigion, 11.06.18

provided a very slick service and I found that they were very professional. I have dealt with you for years as a broker but it is nice to see how well it works the other end.

Mr Winnifrith, Tyne & Wear, 06.06.18

I am always happy when we use your service and would not think of going anywhere else.

Mrs Davies, Cheshire, 04.06.18

provided a superb service for me. They have been very helpful from the first day and I cannot fault them.

Mr Young, Gourock, 01.06.18

has made this process stress free and I am happy with the service provided.

Mrs Machen, North Yorkshire, 01.06.18

Everybody at is very helpful.

Mr Cridland, Somerset, 24.05.18

Everything throughout the full claim was superb, including the repair process and the hire car.

A Company, Berkshire, 22.05.18

were very efficient and concise. They were always on the ball.

Mrs Pickard, East Lothian, 18.05.18

Nothing was a hassle. Everything done by was done exceptionally quickly and I couldn’t fault any part of the process.

Mr Hardy, Yorkshire, 11.05.18

Everything was great. I am very pleased with the service I have received from . Everytime I have spoken to whoever I spoke to has been very helpful and I can’t fault them.

A Company, Cumbria, 10.05.18

I was very satisfied with , you were professional and I’m very pleased with the way things were conducted.

Mr Kirk, South Yorkshire, 10.05.18

Extremely efficient hassle free service. Very helpful staff over the phone and email

Dr Kakoullis, West Midlands, 09.05.18

I’m a bit of a worrier and I was worrying about the whole thing. But I have to say your service has been first class.

Mr MacKenzie West Lothian 04.05.18

Everything has been absolutely superb. Really pleased.

Mr Bradock, Devon, 30.04.18

Thank you very much, was very efficient in how they dealt with the claim, it was a lovely service in such a bad situation

Mrs Hamshaw, West Yorkshire, 06.04.18

From start to finish its been an A1 experience. Really happy.

Mr Sutton, Lincolnshire, 05.04.18

kept me up to date and the quality of communication was really good.

Mrs Neate, Wiltshire, 05.04.18

I thought the services provided from was really good and I would recommend the service to others.

Mr Worth, Devon, 04.04.18

were very helpful.

Mr Evans, Carmarthenshire, 04.04.18

The service from has been very quick and I am very impressed with them.

Mrs Bonney, Lancashire, 04.04.18

offered a great service and they were really quick.

Mrs Hau, Worcestershire, 28.03.18

I was very satisfied with the service provided.

Mr Ogone, West Yorkshire, 27.03.18

Very efficient, the whole process was smooth and they really helped me out

Mr Hoggarth, North Yorkshire, 22.03.18

It was very hassle, free, I am very busy at the moment, and you have taken a load off my mind with dealing with the vehicle repairs. You were concise and always helpful.

Mr Cornish, Suffolk, 20.03.18

Your service is very very good. I was expecting a very harrowing time but was very surprised with how quick everything was dealt with from yourselves and having my car mended to a high standard. Thank you so much for overseeing the whole process. I would definitely use your services again if and when needed. I would recommend you to anyone.

Mrs Daniels, Staffordshire, 15.03.18

Very helpful and informative, always there when I needed them

Mr Butler, Worcestershire, 14.03.18

I was really happy with , everything went as planned and I received my payment a week ago today.

Mr Morgan, Pembrokeshire, 12.03.18

It is the first time we have ever used , everything was handled really quickly and efficiently. We didn’t have to chase anything and the process ran really smoothly which was good.

A Company, Havant, 12.03.18

Very happy friendly staff. Efficient

A Company, Stevenage, 06.03.18

have been very polite and courteous and easy deal with.

Mr Moore, Lancaster, 06.03.18

I was very impressed with , everything went very smoothly. I was also impressed with the car hire, other than that I have nothing else to say, everything went to plan.

Mr Baker, Lancashire, 05.03.18

May I say how satisfied I have been with the speedy & efficient way dealt with this from the point of the accident when I was pretty distressed; collecting the car etc. through to now. I shall certainly be adding to my next vehicle insurance

Mr Badcock, London, 01.03.18

The service that have provided has been first class.

Mrs Grayson, North Yorkshire, 05.03.18

were first class from start to finish.

Mr Cook, Cambridgeshire, 28.02.18

You helped me throughout the claims process and answered any initial questions I had. I was really pleased with the service.

Mr Smith, Essex, 27.02.18

I was kept updated all the time.

Mr Stockton, Greater Manchester, 22.02.18

Very happy with the service from .

Mr Tonner, Stirlingshire, 17.02.18

are knowledgeable and everything was carried our professionally. I was extremely impressed with the service.

Mr Gregg, Lincolnshire, 14.02.18

I was very pleased with the service provided be . It was very reassuring.

Mr Smethurst, Greater Manchester, 14.02.18

Everything has been wonderful. Very good service.

Mrs Pollard, Somerset, 12.02.18

The service from has been very helpful.

Mr Royle, West Yorkshire, 10.02.18

Ltd’s services were something new to us & we weren’t sure how it would work. Our broker set this up within our initial policy & it wasn’t until we need to have a claim sorted out that we became aware of the facility. Both Ltd & our broker were exceptional, taking all the hassle & stress out of a claim that although wasn’t our fault & would have meant taking up our time & resources in an are more suited to the people that know what they are doing. I would have no hesitation in recommending these companies to anyone requiring insurance cover. Thanks Again

A Company, West Yorkshire, 07.02.18

Everything has been very efficient and the stress has been taken out of everything. So a very well done .

Mr Hardman, Greater Manchester, 07.02.18

A very good service.

A Company, Kent, 06.02.18

Very friendly & helpful service provided.

Mr Hamilton, West Lothian, 05.02.18

Excellent service that gave my wife perfect piece of mind and we were given a really good car to use. Nice to deal with a well run company.

Mr Leach, Tyne & Wear, 02.02.18

First class experience. You took the trouble to supply an automatic car on a loan basis.

Mr Wooten, Wiltshire, 02.02.18

Everything was A1 from start to finish.

Ms Wadlow, Cambridgeshire, 31.01.18

Everybody has been so helpful throughout the claim. I’m really impressed with how quick things have progressed. Great service.

Mrs Jones, London, 27.01.18

I have felt really looked after by . I am very pleased with the service.

Mrs Galaska, Lancashire, 26.01.18

I thought the service as a whole was first class. I was really impressed with how everything went and how smooth it was. The people that I spoke to that work for are an absolute credit to the company. I will happily use your services again if I have any issues in the future.

Mr Reddy, Derbyshire, 23.01.18

The service from has been excellent and their process is very good.

Mr Jones, Pembrokeshire, 20.01.18

The hire was excellent and accommodated us very well as we were going away throughout the claim. The service was excellent and I am happy I took out the policy even though I’ve never had to use your services before.

Mr Dimbleby, Northamptonshire, 18.01.18

It was a marvellous service that was provided to me.

Ms Holloway, West Midlands, 12.01.18

I was contacted throughout the claim, and the staff were helpful and friendly

Mrs Hawkins, Sussex, 08.01.18

were excellent throughout and would like to thank everyone for their services.

Mrs Bunting, East Riding of Yorkshire, 06.01.18

Thank you for being so efficient.

Mr Thompson, South Lanarkshire, 05.01.18

I thought the service was excellent and was really pleased with how everything went.

Mrs Cowap, Lincolnshire, 28.12.17

I was very happy from start to finish. There has been no hassle or any problems. Thanks to everyone involved.

Ms Hall, London, 19.12.17

After what I considered to be a very nasty accident, I wish to thank you for your support and helpfulness during a difficult time.

A Company, East Bridgord, 08.12.17

’s service has been really good and easy.

Ms Banks, Lancashire, 07.12.17

The accident happened on 30th October and it has all been repaired and the claim completed by 5th December so I think that the service has been very good.

Mr Foster, Merseyside, 05.12.17

We found that all the people that we have spoken to have been very helpful and we were happy with repairs to our vehicle.

Mr Jarmin, Suffolk, 01.12.17