Extraordinary Services for Extraordinary Clients
We decided early on in our journey; that to provide services on your behalf, we needed to offer the extraordinary.
So we set about creating a package of services that when combined with our market-leading customer service would be recognised as extraordinary in the marketplace.
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We capture your client’s motor incident and start the claims process
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We recover the vehicle and offer alternative transport solutions
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We kick-off other support services, for example,
PI and ULR
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We repair and return your client’s vehicle to their doorstep
Claims Service Options
BTE Motor Legal Expenses Insurance
BDElite’s motor legal expenses insurance is a before the event (BTE) policy that is only available to the public through you and provides customers with access to our services.
After The Event Services
If your customers don’t take out motor legal expenses insurance at the point of sale and are unfortunate to have an accident that isn’t their fault. We offer an After The Event (ATE) service which provides our personal injury and uninsured loss recovery service for a fee, based on any compensation awarded to them.
Vehicle Services
24/7 Accident Recovery
With a nationwide recovery team on demand, if your client’s vehicle is immobilised following an accident, we can recover it, and any passengers up to 20 miles away from the scene.
Motor Repair Services
With a UK wide network of approved BS 10125 vehicle repairers and specialist HGV repairers, we can collect, repair and return your client’s vehicle to their doorstep.
Replacement Vehicles
We can provide a comprehensive range of temporary vehicle solutions for policyholders following a motor incident, including a nationwide delivery and collection service.
14 Day Emergency Vehicle Hire
In the event, your client’s vehicle is stolen or deemed an immobile total loss after a fault incident, from cars, to vans, to prestige vehicle, we can provide them with an emergency hire vehicle for up to 14 days, to keep your clients mobile.
Added Services
Uninsured Loss Recovery (ULR)
We quickly and efficiently help your clients claim back out-of-pocket expenses they’ve incurred due to a motor incident including insurance excess, loss of earnings and transport costs.
Personal
Injury
If your customer suffers an injury following a road traffic accident that isn’t their fault, we’ll manage their claim and where appropriate appoint a specialist, road traffic accident solicitor to pursue their claim for compensation.
Total Loss Negotiation
When your client’s vehicle is written off by their insurer, our experienced claims team will help your customers negotiate an agreed settlement figure..
Customer Satisfaction Surveys
Transparency is key to BDElite, so we survey your customers at the close of every claim and share this feedback with you.
Want us to benchmark your current service provider?
You can call 01204 567 500 or complete this form, and we’ll call you back.