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Ltd Privacy Policy

Ltd is committed to protecting your privacy and all information is handled in accordance with the Data Protection Act 1998.

We use your information to provide you with information to recover your lost keys along with any further information you request.
We do not give your information out to any other third party unless required to do so by law.

Security of Your Personal Information

Ltd strictly protects the security of your personal information. We carefully process and protect, to the best of our ability,
your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared with any outside entity without your permission, except under the conditions explained

Ltd ? Key Recovery Service

General Terms

  • Ltd offer a lost key repatriation service under the product and marketing name Key Recovery.
  • Once you are issued with a Key Recovery tag via your insurance broker it is your responsibility to activate your tag by registering your contact details with us.
  • Clients can register their contact details with us;
    • via our website
    • by emailing [email protected]
    • by telephoning our Key Recovery claim line on 0844 248 9354 (Lines are open from Monday to Friday, 8.30am to 5.00pm. Lines are closed after 5.00pm on weekdays, over the weekend and bank holidays. An automated messaging service is available for you to leave your details for a call back. We will return your call on the next available working day). Calls are charged at a local rate, calls from mobiles and other networks may vary.
  • By registering your details with Ltd you agree to be bound by our terms and conditions and to the collection and use of your information for services provided by Ltd.
  • You are agreeing to Ltd contacting you as part of its key recovery service, using any of the contact details you have provided.
  • Once you are issued with a Key Recovery tag via your insurance broker there is no expiration date associated with this product.
  • You are responsible for keeping your records with us up to date. Should you wish to notify us of any change in address or contact number you can do so by contacting our Key Recovery Team on 0844248 9354.
  • Upon your lost keys being returned to us with an activated Key Recovery Tag we will attempt to contact you and your insurance broker within the first 24 hours.
  • If unsuccessful, a second attempt to contact you will be made five days later.
  • If you fail to notify your insurance broker of your lost keys, activate your tag, update your contact details or respond to our efforts to contact you Ltd reserves the right to make no further attempts to contact you and your keys will remain in secure storage for a holding period of 12 months.
  • You are encouraged to contact us at anytime within this holding period to enquire if your keys have been returned to us.
  • Once the 12 month holding period expires Ltd will no longer be responsible for contacting you regarding lost keys and reserve the right to securely dispose of your items.
  • Found keys are returned to you using The Royal Mails Special Delivery service to an address of your choosing. Once posted Ltd will not accept any responsibility or pay compensation for any damage to your items or any deliveries not made by The Royal Mail.
  • You are responsible for the security of your unique identification number and contact details and must notify immediately if you are concerned about any unauthorised usage.
  • We do not take any responsibility for any damage caused by our key fobs.
  • By registering your contact details with Ltd you agree that the use of the service provided by Ltd is done so at your own risk.
  • Whilst Ltd takes every precaution to protect your details, it cannot guarantee that its service will be error free.
  • These terms and conditions are subject to change without prior notification.

Contact Information

Should you have any questions or wish to discuss our Key Recovery service with a member of staff you are invited to contact
us by the means provided below:
Key Recovery Team
Tel: 0844 248 9354
Fax: 0844 248 9313
Email: [email protected]